Frequently Asked Questions
We know you may have questions so we’ve put together this list to help guide you. If you require further assistance in any way, please contact us by email at info@gotweedcanada.com and we will respond promptly.
How do I become a member?
To join our community, the process is straightforward. Eligibility requires proof of age, confirming that you are 19 years of age or older, along with a valid Canadian address. Membership signup is quick and straight forward direct from the Account page.
What is the procedure for placing orders?
Simply check out as a guest or register for an account on our website and proceed with your order online. A photo of your government-issued photo ID will need to be provided, either through upload to our site or via email.
Who can place an order?
Our services are accessible to individuals who meet the following criteria: being at least 19 years of age, possessing a valid photo ID, and having a Canadian address. These requirements are in place to ensure compliance with Canadian regulations and to maintain the integrity of our operations.
Are there minimum or maximum order sizes?
In terms of order size, we impose no minimum threshold, allowing for the utmost flexibility in order quantity. However, for orders exceeding 1000 dollars, customers are encouraged to place multiple orders. This policy ensures that all orders are processed efficiently and within the bounds of our operational capabilities.
How do I pay?
Currently, our accepted method of payment is exclusively through Interac email transfer payments. This method has been selected due to its reliability and the security it offers, ensuring both customer and transactional safety.
Will people know that there is cannabis in the package?
Understanding the need for discretion, all shipments are packaged in nondescript, generic prepaid XpressPost bubble wrap style envelopes. Vacuum sealing the product guarantees that the contents remain undisclosed and that the product reaches you in optimal condition.
How long does shipping take?
Delivery times are contingent upon your location within Canada, with most shipments arriving via XpressPost within two to three business days. In instances of remote or less accessible locations, an additional day may be required.
What happens if I don’t receive my package?
In the event that a package does not arrive within two days of the anticipated delivery date, customers are urged to contact us. A trace will be initiated with Canada Post to locate the missing package. Should the package be deemed lost, a one-time replacement package will be dispatched. It is important to note that postage refunds are not available in cases of postal delays.
What if my tracking says that the package has been delivered, but it hasn’t?
Should there be a discrepancy between the delivery status and the physical receipt of the package, we advise patience and a subsequent notification to us after two days. This allows for the resolution of common issues such as misplacement by postal workers or premature delivery status updates.
My tracking says my package is going somewhere else; what’s going on?
On occasions where tracking information indicates an incorrect destination, it is often attributable to manual data entry errors by Canada Post employees. Such errors are typically rectified within a 1-2 day period.
My tracking number says there is no package associated with it; what’s going on?
Tracking numbers are issued via email prior to being scanned at the post office, which may result in temporary unavailability on the Canada Post website. Tracking numbers generally become active by 13:00-14:00 PST. Should the tracking number not update by the end of the day, we encourage reaching out to us for assistance.
Our support staff are available Monday through Friday 08:00-15:00 PST, responding within 2 hours via email at info@gotweedcanada.com. Generally, responding in less than 30 minutes. Outside of these hours, up to 24 hour response times should be expected. No emails go unanswered.